Salon and Cancellation Policy
Hello and Welcome
I am a modern concept salon that strives to offer a fair and professional environment.
In order to provide all guests equal opportunity my business recognizes that value of time is essential to both clients and myself.
In providing high end services every appointment holds significant value therefore my small business is impacted by rescheduling and cancellations.
*Appointments are booked through on my online booking site.
I no longer pre-book at the salon.
Online booking eliminates scheduling conflicts for the guest as they are choosing a time that best works with their schedule to avoid any cancellation fees.
* booking fee is non refundable, non transferable. and goes toward the value of your appointment.
If you are unable to attend your appointment the booking fee will become the cancellation fee, I do not invoice for missed appointments.
* any service that requires more time or product are charged accordingly and brought to your attention at the start of the appointment.
*100% cancellation fee apply to day of cancellation and no shows.
*Late arrival. All services come with their appropriate time. Arriving 15 minutes or more is considered late and a 100% cancellation fee may be applied. You must contact me if you are running late 251-308-5910.
*Saturday appointments have a 100% cancellation fee if you are unable to attend please keep that in mind when booking this specific day.
*please provide my business with currant contact information as you will receive automated text and email reminders about your upcoming appointment.
There may be a time I need to communicate with you about your appointment.
*for several reasons I have a no child brought to your appointment. A 100% cancellation fee will be applied to your appointment, please find child care to avoid this charge.
* Purchased hair for extensions are non refundable, there are no exceptions to this policy.
*balance due on day of your appointment. All major cards and cash accepted, no checks
* inquiries and personal responses are always addressed during my business hours. After hour inquires are responded to on my next business day. Hours can be found on my contact page and online booking site.